Shopping Info

Thank you for visiting The New York Transit Museum Store.

Our store features secure online ordering via credit card. You may also order via telephone toll-free at 866-BUY-NYTM, (1-866-289-6986) fax at 212-257-7074 or mail.

For detailed shopping information, please refer to the categories to the right, or contact our store manager via the contact us screen.

We look forward to your order!
DELIVERY TIME

Though we will begin processing your order within 24 hours from our receipt of your order, please allow fifteen (15) business days for delivery. Any items in our "Quick Gifts" section ship the next business day. Orders ship complete so one item can delay an order. Please let us know if you have a delivery deadline by adding a note to the order at check out.

PAYMENT BY CREDIT CARD

The NYTM Online Store accepts....Visa, Mastercard and American Express. The charge will read: TransitMuseumStore.com.

SHIPPING CHARGES

The following shipping and handling charges will be added to each order...

Total Order Price Shipping Cost
$0.00 to $30.00 $7.95
$30.01 to $40.00 $8.95
$40.01 to $50.00 $9.95
$50.01 to $75.00 $11.95
$75.01 to $100.00 $12.95
$100.01 to $125.00 $14.95
$125.01.00 to $150.00 $16.95
$150.01 and up $18.95

Shipping is through FedEx or UPS. International Orders, please read the header entitled: International Orders.

ORDER BY PHONE

Our website is safe and secure. However, US residents may also order toll-free by telephone at 1-866-buy-NYTM (1-866-289-6986).

ORDER BY FAX or MAIL

If placing an order by fax or mail please use the website to create your order form. Add the items you wish to purchase to the shopping cart as if you were going to complete your order online. Click on the Finalize Order button and the site will ask for your name, address and billing information. Please provide the requested information and click the Print button on your browser.

Fax the order to 212-257-7074 or send to...
NYTM- Orders
c/o Image Exchange
540 President St, Suite 1B
Brooklyn, NY 11215

If paying by check or money order please make the payment out to: Image Exchange.

SALES TAX / CUSTOMS DUTIES

-New York customers will be charged sales tax based upon their delivery zipcode.
-International orders may be subject to duties or tariffs. These will be collected by the destination country's customs office and payment will be the responsibility of the customer. Should a package be refused it will not be returned to the USA and the total invoiced amount will still be charged to the customer.

RETURNS / EXCHANGES
Any and all claims must be made within 30 days of receipt

Exact exchanges will be made on damaged, defective products or incorrect products. If the shipping tube or box is visibly damaged upon receipt, refuse it and notify us via e-mail immediately or toll-free telephone at 866-Buy-NYTM, (1-866-289-6986).

If you are unhappy with your purchase, you may return it to us, undamaged, for a refund of the cost of the item within 30 days of receipt. Clothing that has been worn or washed may not be returned.

Please include the following information with the return:
-Your Name, address, email, phone number and order number
-Request either Refund or Exchange
-Reason for Refund or Exchange
-If Exchange include new size / item (exchange only for equal or lesser value)

Please insure and send the merchandise to...
NYTM- Returns
c/o Image Exchange
540 President St, Suite 1B
Brooklyn, NY 11215

In addition to insuring your return, we highly recommend that the order be sent with Delivery Confirmation. Should our Returns Dept not receive your return, we will not be able to issue a credit.

Online orders can only be returned to the above address and may not be returned to the Transit Museum's retail locations.

Credits on returns will be issued on the price of the merchandise and any sales tax, if applicable. Exchanges will be treated as a return and shipping will be charged to ship any requested items.

Items that are returned to our warehouse as non-deliverable by UPS (US domestic orders only) or returned after 3 delivery attempts, will be treated as a return. Shipping will be charged again upon the request of an order reshipment.

INTERNATIONAL ORDERS

We will attempt to honor all international orders. The following restrictions and charges will apply...

  • International shipping by FedEx has a base charge of $17.50 to Canada and $33 to other countries. Due to size or package weight additional charges may apply. If required, you will be contacted by email prior to shipment for approval of the adjusted order total.
  • Please note we may ship your order via UPS.
  • Orders shipped via FedEx / UPS will be insured and should arrive in 2-3 weeks.
  • Postal orders are not insured and delivery time varies.
  • The customer is responsible for the payment of any import duties.
  • Refused shipments will be treated as an abandoned order and credits will not be issued.
  • We may request that proof of identification and credit card ownership be faxed or e-mailed.